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FAQs

Frequently Asked Questions

Why should we use Hospitality Linen Services?
We understand the needs of the hospitality industry and know what hotel guests require and expect. We offer quality service and quality linen with no hidden fees in a simple costed service. We are also proud of our close involvement with the managers of the future through our involvement with ‘Scottish Apprenticeship in Hospitality’ by offering a Laundry Masterclass.

What is special about what Hospitality Linen Services does?
Hospitality Linen Services cares. We are passionate about delivering high-quality linen every day in environments that are familiar to us: hospitality.

What geographical area do you cover?
Central belt of Scotland.

What about contingency when things break down?
We are currently operating well below our capacity, also with the possibility of adding in additional shifts when needed. We have a collection of machines that are designed to be used when something goes wrong; these machines can cope with business demands daily.

Do we have to buy our own stock?
No, Hospitality Linen Services will own the linen and you will rent it from us. We use high-quality linen and 650gsm towels.

Do you operate to an agreed SLA?
Yes, we will tailor an SLA specifically for your needs.

What about changes to our orders?
Increases and decreases to orders are welcome.

What extra charges do you apply?
No hidden charges and no delivery charge. We only charge for linen usage and abused linen.

What stock management system do you use?
We operate a VSO system and a clean for dirty basis using our online portal - allowing you to manage stock and minimise your costs.

How do we contact you?
Call us at 0131 297 0555, or drop us an email. We are happy to speak to you about our linen services.

What hours do you work?
We currently work between the hours of 8am and 4.30pm, 7 days a week with the option of adding in shifts if necessary.

What are your prices?
Prices will be tailored to your requirements around volume and are fixed. 

Call Us 0131 297 0555 Unit 4 & 5, Muir Road, New Houston Industrial Estate, Livingston, , EH54 5BF, United Kingdom